Refund policy
1. Return Period
We accept eligible returns within 30 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return, the product must:
1) Be unused and in its original condition.
2) Be returned with its original packaging, where applicable.
3) Not have been customized, branded, printed, engraved, embroidered, or otherwise modified.
4) Not be damaged due to misuse, improper handling, or normal wear and tear.
5) Be accompanied by the order details, receipt, or other proof of purchase.
2. Customized & Branded Products
Customized and branded products are non-returnable and non-refundable.
This includes products that have been customized or branded with, but not limited to:
Company logos
Company names
Names or initials
Text or messages
Artwork or designs
Printing
Engraving
Embroidery
Embossing
Laser engraving
Promotional branding
Any other customer-specific customization
Customers are responsible for checking and approving the artwork, logo, text, colors, quantities, and other specifications before production. Once approved, production will proceed according to the approved specifications.
Once customization, printing, branding, engraving, or production has commenced, the order cannot be cancelled, returned, or refunded due to a change of mind or change in requirements.
4. How to Request a Return
To request a return, please contact us at:
Email: bizzqatgifts@gmail.com
Phone: +974 7033 3545
Please include your order number, product details, reason for the return, and photographs where applicable.
Returns must be approved by us before the product is sent back.
Items returned without prior approval may not be accepted.
Approved returns should be sent to:
BIZZQAT BUSINESS CONSULTANCY
Zone 53, Street 794, Building 56
Qatar
Email: bizzqatgifts@gmail.com
Phone: +974 7033 3545
Return shipping arrangements and costs will depend on the reason for the return and the specific order.
5. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a product that is:
1) Damaged during delivery;
2) Defective;
3) Different from the product ordered; or
4) Not produced according to the approved specifications,
please contact us as soon as possible after delivery, preferably within 48 hours, with photographs or videos showing the issue.
We will review the issue and, where applicable, arrange a replacement, correction, or other appropriate resolution.
6. Non-Returnable Items
The following items are generally non-returnable and non-refundable:
1) Customized or personalized products
2) Products branded with a company logo or name
3) Printed, engraved, embroidered, or embossed products
4) Products specially produced or procured for a specific customer
5) Products that have been used or damaged after delivery
6) Products returned without prior approval
7) Gift cards, where applicable
8) Unfortunately, we cannot accept returns on sale items or gift cards.
9) Any other items specifically identified as non-returnable at the time of purchase
7. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
An order may not be cancellable once procurement, production, customization, printing, branding, or other order processing has commenced.
For customized and branded orders, cancellation is not permitted once production or customization has started.
8. Exchanges
If you receive an incorrect, defective, or damaged product, please contact us so that we can review the issue and determine the appropriate solution.
Exchanges of customized or branded products are generally not available unless the product has a verified defect or does not conform to the approved specifications.
9. Refunds
If a return is approved and a refund is applicable, we will notify you after receiving and inspecting the returned product.
Approved refunds will normally be processed through the original payment method within 15 working days.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Shipping, delivery, customization, branding, or other charges that have already been incurred may not be refundable where applicable.
10. Contact Us
If you have any questions regarding returns, refunds, customized products, or your order, please contact us:
BIZZQAT BUSINESS CONSULTANCY
Email: bizzqatgifts@gmail.com
Phone: +974 7033 3545
Website: qatarcorporategifts.com